Privacy Policy

What This Policy Covers

This privacy policy explains how Air Care Restoration collects, uses, and protects information you share when you visit aircarerestoration.com or contact us about water damage, fire damage, mold remediation, or any other restoration service. We keep this plain and direct — you deserve to know exactly what happens with your information.

Information We Collect

When you fill out a contact or estimate request form, we collect the details you provide: your name, phone number, email address, property address, and a description of the damage or service you need. If you call us directly at (325) 339-8723 or email [email protected], we retain that correspondence as well.

Our website also collects basic, anonymous analytics data — pages visited, general geographic region, browser type, and session duration. This data is aggregated and not tied to any individual. We use it only to understand how the site performs and where visitors need clearer information.

We do not use tracking pixels for advertising, and we do not run retargeting campaigns.

How We Use Your Information

The information you share is used for one purpose: helping you with your restoration project. That means responding to your inquiry, scheduling an on-site estimate, coordinating the scope of work, and — when you authorize it — communicating with your insurance carrier to document the loss and process your claim.

We do not use your contact information for marketing lists, and we do not sell, rent, or trade your personal information to any third party.

Insurance Coordination and Third-Party Sharing

Restoration work often involves your homeowner’s or commercial property insurance carrier. We share documentation, photos, moisture readings, and scope-of-work details with your insurer only when you have signed a work authorization or explicitly directed us to do so. We do not contact your carrier, adjuster, or any third party without your knowledge.

Data Retention

We retain project records — including contact information, photos, moisture logs, and insurance correspondence — for as long as is reasonably necessary to complete your project and satisfy applicable recordkeeping obligations under Texas contractor regulations. Contact form submissions that do not result in a project are retained for a limited period and then deleted.

Your Rights as a Visitor

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to request access to the personal information we hold about you, ask us to delete it, and opt out of any sale of that data. We do not sell personal data, but the right to request disclosure and deletion applies regardless.

Visitors from outside the United States are welcome, though our services are limited to the Abilene, TX area and our operations are entirely domestic. If you have questions about how your information is handled, contact us directly.

Contact Us About Privacy

If you have a question, concern, or request related to this policy or the information we hold, reach out:

Air Care Restoration 2241 S 41st St, Suite A, Abilene, TX 79602 Phone: (325) 339-8723 Email: [email protected]

We will respond to privacy inquiries promptly during business hours. This policy may be updated from time to time; the current version will always be available at aircarerestoration.com.